Frequently Asked Questions
Learn more about Kahvé Koffee's gourmet coffee, policies and services.
You’ve Got Questions?...We’ve Got Answers!
Here at Kahvé Koffee headquarters, we know no matter how thorough we try to be with the information on our site, we realize there may be areas that need to be clarified or addressed. Kahvé customer service is always happy to hear from you to answer any questions you may have concerning our site or your order. We also are familiar with some of the most frequently asked questions and so to save you time, have listed some of our answers. Should you not see your question listed here or need further explanation please don’t hesitate to contact us directly. We will get back to you with an answer as soon as possible. Your satisfaction is always our number one priority.
Here Are a Few of Our Most Frequently Asked Questions & Answers:
Q. How is my order shipped? What will it cost? When will it arrive?
A. Your order will be shipped via ground transport. Refer to the shipping policy page for a basic breakdown of standard shipping and handling charges. Please allow 4-7 days for arrival within the continental United States. If you provide us with your email, we can confirm your order and notify you when your order has shipped.
Q. What kind of payment does Kahvé Koffee accept?
A. We accept Visa, Master Card and American Express.
Q. What if I want to change or cancel my Club Kahvé membership?
A. As a member of Club Kahvé, you can expect to receive your freshly roasted coffee and/or Harney Tea conveniently delivered to your front door according to the selection and schedule you chose when you signed up. The type, frequency and quantity are controlled entirely by you to suit your needs. You can change or cancel your membership at any time by contacting our customer service via email at info@kahvekoffee.com. Please allow enough time prior to your next automatic shipment so as to ensure that we are able to execute your wishes without interruption.
Q. How do you keep the coffee fresh in transit?
A. We take freshness seriously. Our coffee is roasted to order and shipped within 24 hours of your order. Our bags are a durable material that protects the coffee from sunlight and oxygen. Plus, the one-way valves on all our bags ensure your coffee retains that just roasted freshness by allowing gases produced during roasting to escape but preventing air or oxygen from entering the bag.
Q. What if my order arrives either damaged or incorrect?
A. We take great pride in our attention to detail and always strive for perfection in both our products and service to you. Our shipments are hand packed and carefully inspected before leaving our warehouse. In the event, though, that your order was somehow fulfilled incorrectly or damaged in transport, please contact us immediately by email. We will be happy to correct or replace any erroneous orders.
Q. What is your return policy?
A. We do not accept any returns on consumable items for obvious freshness and sanitary reasons even if they are unopened. That would include all coffees, teas, and cocoa unless it has been determined that it arrived damaged in transport and you have contacted us within 3 days.
Q. Can I order Kahvé Koffee to serve in my café or restaurant?
A. Yes, we are more than happy to accommodate your needs as a new business client. We have many products and special services tailored to fit all your business needs. Check out our wholesale section for more information and to see if you qualify or go to www.espressoexpress.net for further information. You can also email us at info@kahvekoffee.com and a salesperson will call you.
Q. Do you have gifts for special occasions?
A. Yes, take a look at our gift program section for some ideas and feel free to call us with some ideas of your own. We are constantly adding new items to this category. Watch for special announcements on our home page.
Q. What is the best way to order and / or contact you?
A. You can order easily online if you have an American credit card and are shipping within the continental US. You can contact us with questions by sending us an email. If you are writing or emailing us with a question about your order, please include your full name, address, and the best way for us to contact you. We will get back to you as quickly as possible.