A. Your continental US order will be shipped via
ground transport (UPS or Fed Ex Ground). Please refer to the below shipping
rates for a basic breakdown of standard US shipping and handling charges.
Please allow 4 to 7 business days for arrival within the continental United
States (orders close to our home town of Boston may arrive as early as 2
business days). Orders not within the continental US can not
be ordered directly online and are considered special orders.
Please contact us via email regarding a shipping quote for
other US territories. For email requested orders outside the continental U.S.,
arrival time and rates will depend upon the destination and International
transportation rates and customs fees will apply and are your sole
responsibility. We do not calculate or prepay International rates
shipping for you. You are responsible for the arrangement, cost of
transportation, fees and customs. We prefer and have had success with our
customers outside the US who contract with their own reshipping service
who they pay and arrange for themselves. First they email us their
order so we can create and email them an invoice for the coffee and/
or tea only. They then pre-wire us the cost of the coffee/tea only.
Once the wire has cleared, we process and pack up the order. We give you
the box size, weight and value of your shipment information to give to your
reshipper so you can then provide us with the required UPS shipping labels and
documents to go along with your order. We will email you when your
order is ready to be picked up by our local UPS. Any additional
shipping/custom charges that may occur later are your
responsibility. We do not sign personal responsibility on any
international shipping documents. Please note that we have found it is not cost
effective to ship outside of the continental US, especially where custom fees
are involved, unless your order is large enough to offset
the shipping and customs costs. Repeat large orders may
also be eligible for discounts. We currently have loyal customers in both China
and Japan who have had success for many years using their own reshippers
in this way.
If you have further
questions, please email us at email@example.com.
GROUND SHIPPING &
HANDLING RATES within the Continental US
Up to $25.00:
$70.01 to $
above: 14% of merchandise total
Q. What kind of payment do you accept?
A. We accept Visa, Master Card, American Express
Q. Will I have to pay
sales tax on my purchases?
not currently on food items.
Q. What if I want to change or cancel my Club Kahvé membership?
A. As a member of Club Kahvé, you can expect to receive a minimum
of $39 worth of freshly roasted coffee or loose leaf tea conveniently delivered
to your front door according to the selection and schedule you chose when you
signed up. The type, frequency and quantity are controlled entirely by
you to suit your needs. You can change or cancel your membership at any
time by contacting customer service at firstname.lastname@example.org. Please allow enough
time prior to your next automatic shipment so as to ensure that we are able to
execute your requests without interruption of service. And as a special
courtesy to our customers, should you need to be away for a prolonged period of
time, contact customer service ahead of time to temporarily suspend your order.
Please note that prices are subject to general
website changes and you will be notified ahead of time should that happen for
your pre-approval to continue service.
Q. How do you keep the coffee fresh in transit?
A. We take freshness seriously. Our coffee is roasted to order
and shipped within 24 hours. Our bags are made of a durable material that
protects the coffee from sunlight and oxygen. Plus, the one-way valves on all
our bags ensure that your coffee retains that just roasted freshness by
allowing gases produced during roasting to escape but preventing air or oxygen
from entering the bag.
Q. What if my order arrives either damaged or incorrect?
A. We take pride in our attention to detail and always strive for
perfection in both our products and service to you. Our shipments are hand
packed and then carefully inspected before leaving our warehouses. In the
event, though, that your order was somehow fulfilled incorrectly or damaged in
transport, please contact customer service immediately by phone or email. We
will be happy to correct or replace any erroneous orders.
Q. What is your return policy?
A. We do not accept any returns on consumable
items for obvious freshness and sanitary reasons even if they are
unopened. That would include all coffees, teas, and
cocoa. Email us first for approval and directions on how to
return. You can either receive an exchange or a credit back to your
Q. What is the best way to order and / or contact
A. You can order easily
online. We do not take phone orders. You can contact us with questions by sending us an email.
If you are writing or emailing us with a question about your order, please
include your full name, and the best way for us to contact you. We will
get back to you as quickly as possible.
By email: email@example.com
Mail: 25 Dunstan St., W. Newton, MA 02465