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Ordering & Shipping
 


Ordering & Shipping

 


Keeping Our Ship in Shape
At Kahvé Koffee, we take pride in making your online shopping experience as streamline as possible by providing you with the information you need to make the best purchasing decisions.  Still, no matter how thorough we try to be with the information on our site, we realize there may be areas that need to be clarified or addressed.  Kahvé customer service is always happy to hear from you to answer any questions you may have concerning your order or our policies. Since we are familiar with the most frequently asked questions on this subject, we have listed some of our answers to save you time.  Of course, should you not see your questions listed here or need further explanation, please don't hesitate to contact us directly.  We will get back to you with an answer as soon as possible.  Your satisfaction is always our number one priority.

Here are a few of our most frequently asked questions and answers:


Q. How is my order shipped? What will it cost? When will it arrive?

A. Your order will be shipped via ground transport (UPS or Fed Ex Ground). Please refer to the below shipping rates for a basic breakdown of standard US shipping and handling charges.  Please allow 4 to 7 business days for arrival within the continental United States (orders close to our home town of Boston may arrive as early as 2 business days).  Call or email us for exact rates and arrival time to Alaska, Hawaii, US Territories and Canada.  Outside the U.S., arrival time and rates will depend upon the destination and International transportation rates and customs fees will apply. To find out approximately how much your International package will cost to send, you can go to wwwusps.com and enter your address and the product weight plus an extra 1/2lb for the box.  Note that any International orders placed directly online will be subject to extra shipping and customs charges. Since our system is set up to calculate your shipping cost based solely on you product subtotal, once your order is placed, you will be charged separately for any additional balance using the credit card you supplied.


Call or email us for more specific information or if rush shipping is desired.  Rush shipping is additional to our standard shipping charges.  Note that equipment purchases will have additional shipping charges added based on weight.  Feel free to call us for more accurate shipping quotes for these and other special situations.  If you provided us with your email, we can confirm your order and notify you when your order has shipped.

 

GROUND SHIPPING & HANDLING RATES

Up to $25.00:  $8.95

$25.01 to $40.00:  $10.95

$40.01 to $55.00:  $12.95

$55.01 to $70.00:  $14.95

$70.01 to $ $100.00:  $16.95

$100.01 to $150.00:  $18.95

$150.01 & above:  14% of merchandise  total


Q. What kind of payment does Kahvé Koffee except?

A. We accept Visa, Master Card, American Express and Discover.


Q. Will I have to pay sales tax on my purchases?

A. By law, sales tax will apply and will vary by state.  All applicable taxes will be calculated at checkout along with shipping and handling fees.


Q. What if I want to change or cancel my Club Kahvé membership?

A.  As a member of Club Kahvé, you can expect to receive a minimum of $39 worth of freshly roasted coffee or loose leaf tea conveniently delivered to your front door according to the selection and schedule you chose when you signed up.  The type, frequency and quantity are controlled entirely by you to suit your needs.  You can change or cancel your membership at any time by contacting customer service at info@kahvekoffee.com.  Please allow enough time prior to your next automatic shipment so as to ensure that we are able to execute your requests without interruption of service.  And as a special courtesy to our customers, should you need to be away for a prolonged period of time, contact customer service ahead of time to temporarily suspend your order.


Please note that prices are subject to general website changes and you will be notified ahead of time should that happen for your pre-approval to continue service. 


Q. How do you keep the coffee fresh in transit?

A.  We take freshness seriously. Our coffee is roasted to order and shipped within 24 hours. Our bags are made of a durable material that protects the coffee from sunlight and oxygen. Plus, the one-way valves on all our bags ensure that your coffee retains that just roasted freshness by allowing gases produced during roasting to escape but preventing air or oxygen from entering the bag.


Q. What if my order arrives either damaged or incorrect?

A. We take pride in our attention to detail and always strive for perfection in both our products and service to you. Our shipments are hand packed and then carefully inspected before leaving our warehouses. In the event, though, that your order was somehow fulfilled incorrectly or damaged in transport, please contact customer service immediately by phone or email. We will be happy to correct or replace any erroneous orders.


Q. What is your return policy?

A. We do not accept any returns on consumable items for obvious freshness and sanitary reasons even if they are unopened.  That would include all coffees, teas, and cocoa.  We also do not accept returns on equipment (unless it has been determined that it arrived damaged in transport and you have contacted us within 3 days).  We will, however, allow returns on all unused accessory items within 14 days provided they are in the original packaging, have not been used, and are in sellable condition.  Call first for approval and directions on how to return.  You can either receive an exchange or a credit back to your account.


Q.
What is the best way to order and / or contact you?

A. You can order easily online.  You can contact us with questions by sending us an email.  If you are writing or emailing us with a question about your order, please include your full name, and the best way for us to contact you.  We will get back to you as quickly as possible.


Contact Us:
By email: info@kahvekoffee.com
Mail:  25 Dunstan St., W. Newton, MA 02465


 

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