Your order will be shipped via ground transport. Refer to the shipping policy page for a basic breakdown of standard shipping and handling charges. Allow 4-7 days for arrival within the continental United States. Call for rates to Alaska, Hawaii, US. Territories and Canada. Outside the U.S., arrival time will depend upon the destination and International transportation rates will apply. Call for more specific information or if rush shipping is desired. Rush shipping is additional to standard shipping charges. Note that equipment purchases will have additional shipping charges added based on weight. Feel free to call us for more accurate shipping quotes for these and other special situations. If you provide us with your email, we can confirm your order and notify you when your order has shipped.

As a member of Club Kahvé, you can expect to receive a minimum of 4 bags of freshly roasted coffee or a minimum of 2lbs of our loose leaf Roji Tea conveniently delivered to your front door according to the selection and schedule you chose when you signed up. The type, frequency and quantity are controlled entirely by you to suit your needs. You can change or cancel your membership at any time by contacting our customer service at 800-466-9399. Please allow enough time prior to your next automatic shipment so as to ensure that we are able to execute your wishes without interruption.

We take freshness seriously. Our coffee is roasted to order and shipped within 24 hours of your order. Our bags are a durable material that protects the coffee from sunlight and oxygen. Plus, the one-way valves on all our bags ensure your coffee retains that just roasted freshness by allowing gases produced during roasting to escape but preventing air or oxygen from entering the bag.

We take great pride in our attention to detail and always strive for perfection in both our products and service to you. Our shipments are hand packed and carefully inspected before leaving our warehouse. In the event, though, that your order was somehow fulfilled incorrectly or damaged in transport, please contact us immediately by phone or email. We will be happy to correct or replace any erroneous orders.

We do not accept any returns on consumable items for obvious freshness and sanitary reasons even if they are unopened. That would include all coffees, teas, and cocoa. We also do not accept returns on equipment (unless it has been determined that it arrived damaged in transport and you have contacted us within 3 days). We will, although, allow returns on all unused accessory items within 14 days provided they are in the original packaging, have not been used, and are in saleable condition. Call first for approval and directions on how to return. You can either receive an exchange or a credit back to your account.

Yes, we are more than happy to accommodate your needs as a new business client. We have many products and special services tailored to fit all your business needs. Check out our wholesale section for more information and to see if you qualify.

Yes, take a look at our gift program section for some ideas and feel free to call us with some ideas of your own. We are constantly adding new items to this category. Watch for special announcements on our home page.

You can order easily online or by calling our toll free number. You can contact us with questions by sending us an email or calling us directly. If you are writing or emailing us with a question about your order, please include your full name, address, and the best way for us to contact you. We will get back to you as quickly as possible.